Privacy Notice
Patience Healthcare NE Ltd
Last updated 01/09/2025
Introduction
At Patience Healthcare NE Ltd, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal data when providing domiciliary care services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Patience Healthcare NE Ltd
Second Floor Offices Suite 1, The Co-operative Buildings, 251-255 Linthorpe Road, Middlesbrough, TS1 4AT
Email: info@patiencehealthcare.co.uk
Phone: 01642 825926
What Information We Collect
– Personal details (name, address, DOB)
– Contact information
– Health and care information
– Equality and diversity data
– Financial details
How We Use Your Information
– Deliver care services
– Manage care plans
– Communicate with professionals
– Process payments
– Meet legal obligations
Sharing Your Information
We may share data with NHS, local authorities, CQC, and trusted providers.
Data Security
We use secure systems, restricted access, and staff training to protect your data.
Data Retention
Care records: up to 8 years
Staff records: up to 6 years
Your Rights
You have rights to access, correct, delete, and restrict your data.
Complaints
You can complain to the Information Commissioner’s Office (ICO).
Contact Us
Patience Healthcare NE Ltd
Second Floor Offices Suite 1, The Co-operative Buildings, 251-255 Linthorpe Road, Middlesbrough, TS1 4AT
Email: info@patiencehealthcare.co.uk
Phone: 01642 825926